This privacy policy sets out how GM Tree Training Ltd uses and protects any information that you give GM Tree Training Ltd when you use this website.

GM Tree Training Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

GM Tree Training Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16th June 2026.

1. Introduction and Who We Are

For the purposes of UK data protection legislation, we are the Data Controller of the personal data we collect and process.

Company Details

• Company Name: GM Tree Training Ltd
• Company Number: 9186819
• Registered Address: 5 Clumber Drive, Frome, BA11 2LG
• Contact Email: gilltree@stressedparent.co.uk
• Data Protection Officer (DPO): Gillian Tree

2. The Personal Data We Collect

We may collect, use, store, and transfer different types of personal data about you, including:

• Identity Data
• First name
• Last name
• Username
• Title
• Contact Data
• Billing address
• Delivery address
• Email address
• Telephone number(s)
• Financial Data
• Payment card details
• Bank account details
• Technical Data
• Internet Protocol (IP) address
• Browser type and version
• Time zone settings
• Operating system and platform
• Usage Data

3. How We Use Your Data and Our Lawful Basis

We will only use your personal data where permitted by law. Under the UK GDPR, we rely on one or more of the following lawful bases:

• Performance of a Contract
• Where processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract.
• Legitimate Interests
• Where processing is necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests.

Legal Obligation

Where processing is necessary for compliance with a legal or regulatory obligation to which we are subject.

4. Complaints Procedure

We are committed to addressing and resolving any concerns you may have regarding the handling of your personal data.

How to Make a Complaint

If you have a data protection complaint, please submit it in writing by email to: gilltree@stressedparent.co.uk or by post to our registered address.

What You Can Expect

We will:

• Acknowledge receipt of your complaint within 30 days of it being sent
• Investigate the matter thoroughly and fairly
• Communicate the outcome of our investigation without undue delay

Escalation

If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

5. Third-Party Sharing and International Transfers

We may share your personal data with carefully selected and trusted third parties, including service providers such as payment processors, IT support providers, system administration providers and agencies such as adoption support providers.

Where personal data is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place to provide an equivalent level of protection, in accordance with UK data protection laws.

6. Data Retention and Security

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, tax, or reporting requirements.

We have implemented appropriate technical and organisational security measures to protect your personal data from accidental loss, unauthorised access, misuse, alteration, or disclosure.

Access to personal data shall be limited to personnel who need access and appropriate security measures are in place such as restricted access permissions to avoid unauthorised sharing of information.

7. Breach

In the event of a breach of security, we shall access the risk to people’s rights and freedoms and if appropriate report this breach to the ICO.

8. Your Legal Rights

Under UK data protection legislation, you have the right to:

• Request access to your personal data;
• Request correction of inaccurate or incomplete personal data;
• Request erasure of your personal data;
• Object to the processing of your personal data;
• Request restriction of processing;
• Request the transfer of your personal data to you or a third party (data portability); and
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at gilltree@adoptionacademy.co.uk

9. What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

10. How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

11. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

12. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at gill@gilltree.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

13. Use of AI in the handling of your data.

AI is not used to process personal data

• AI may be used when writing an interim or end of service report to:
• Check for spelling.
• Improve succinctness
• Ensure the report flows in a logical order.

The report remains anonymised at all the times that AI is used and any identifying reference numbers or codes are removed before use of AI.

AI is not used to influence decisions that affect individuals